What to Expect

Customer Success Guide

Ultrasonic protection isn't instant — it's a gradual process. This guide outlines what you may observe in the first 30 days and how you can support the process.

The First 30 Days Guide

  • First 48 Hours

    The device quietly begins to work.

    Ultrasonic sound is above the human hearing range; at this stage it's normal not to see a visible change.

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    • Keep it plugged in
    • Don't block its front
  • Weeks 1–2

    Some users may notice a temporary change in activity.

    Rodents disturbed by the sound waves may look for new routes; this temporary activity can be a sign the process is working.

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    • Be patient
    • Don't switch the device off
  • Week 3

    Activity may gradually begin to decrease.

    Many users report fewer traces and sounds during this period; results vary with the environment and the level of infestation.

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    • Carry on without disrupting your routine
  • Week 4+

    The protective effect may begin to settle in.

    Results vary with the environment; continuous use can support this process.

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    • Leave it running continuously

These Situations Are Normal

  • Seeing no change on the first day

  • A temporary rise in activity in some areas

  • Faster results in some rooms than others

  • A longer timeline with large or established colonies

Why Does This Happen?

The nesting factor

A long-established colony may be bound to the living space by strong habits. In that case, changing those habits can take more than 4 weeks. This isn't a sign of a fault; behavior change takes time, and regular use can support the process.

The light principle

Just as a flashlight beam doesn't pass through a wall, ultrasonic waves can't pass through concrete walls. Each room needs its own coverage. If you're aiming to protect multiple rooms, placing a separate device in each room can strengthen coverage.

Saboteurs of Your Calm

Switching it off at night the frequency continuity breaks

Blocking its front with a cabinet sound propagation weakens

Trying to protect three floors with one device coverage may fall short

Frequently Asked Questions

Why must the device run continuously?

Rodents can get used to intermittent stimuli over time. When the frequency stays continuous, the environment can remain uncomfortable for them; that's why continuous operation is recommended.

Should it stay on 24 hours a day?

Yes, that's our recommendation. The device is designed to run continuously at low power; regular, uninterrupted use can support the stability of the process.

How much electricity does it use?

The device runs on low power; in typical use the monthly electricity cost can stay well below that of most home appliances. The exact amount varies with your local tariff and usage.

Is it suitable for pets?

Cats and dogs are generally unaffected by ultrasonic frequencies. Rodent pets such as hamsters and guinea pigs may be sensitive to them; if you keep a rodent, we recommend not using the device in the room where it lives.

Why did I see more activity in the first week?

Rodents disturbed by the sound waves may change their usual routes. This temporary rise in activity is reported by many users and can be a sign the process is working.